Help Desk
I am familiar with: Office (97-2007)™ Word, Excel, Outlook, Publisher, Access, Front Page, Power Point, Outlook (including Business Contact Manager), Sage Products™ such as MAS 200 ERP and ACT!, Adobe™ such as Acrobat, Photoshop and Dreamweaver and Intuit™ such as Turbo Tax, Quicken and Quick Books to name a few of the many software packages I can support.
Having had experience with a bank and a small manufacturer doing such things as supporting 14 branches of users, in house personnel and mobile, independent contractors. I can provide you with the support you need and get answers to your "day-to-day" questions. Does not matter your skill level or how "stressed" you are. I pride myself in being able to help almost anyone with help desk issues. I am used to helping frazzled people. It is one of the enjoyable aspects of IT helping people get the most out of the software they already have and making it make their tasks easier.
Do you have chronic problems? Let me find answers for you today. I have the time to research your most difficult problems that you may not.
No question is too small or big to answer. Let me be your guide. I can answer your "how do I ..?" questions. The following are some examples. I can help you programmatically insert images of the correct size into your Excel Spreadsheets. I can help you convert an Excel spreadsheet to an Adobe PDF. I can help you with Excel macros. I can help you put "good" information into ACT! so you can get it back out again.
Do you need a process automated? I have written macros in Visual Basic for Access and Excel® that save time and allow you to get more done.
I have had over 20 years help desk experience in all areas of a small business from Executive to the Production floor. How can I make your technology work for you today?
Summary
I have the knowledge to support "off-the-shelf" products such as Access™, Dreamweaver™, Excel™, Flash™, Outlook™, Photoshop™, Site Builder™ and Word Press™.
Extensive Training in Computer Engineering Technology gives me the edge with more than twenty years real world experience.